Help & Support

At Christocentricrentals, we strive to offer an exceptional experience for all our customers. Whether you need assistance with renting equipment, have questions about our services, or need troubleshooting advice, our dedicated support team is here to assist you every step of the way.

Here’s a guide to help you navigate common questions and find the answers you need:

1. How to Rent Equipment

Renting equipment from Christocentricrentals is easy! Follow these simple steps:

1. Browse Our Catalog: Visit our website to browse the available equipment. You can filter by category (e.g., cameras, lenses, lighting, etc.).
2. Select Your Items: Once you’ve found the gear you need, click on each item for more details and select your rental period (hourly, daily, or weekly).
3. Reserve and Pay: Once you’ve chosen your equipment, proceed to checkout. You’ll need to provide your name, contact information, and payment details.
4. Confirmation: After completing your reservation, you will receive an email confirming your rental, including the pickup date, time, and location.
5. Pick Up Your Equipment: If you’re in Kumasi, you can pick up your rental at our Bomso location near Abesse Gaming Center. Alternatively, if you need assistance, our team is available for any questions.

2. Rental Terms & Conditions

It’s important to understand the rental terms before booking. Some key points include:

• Rental Duration: Choose your rental duration based on your needs. We offer flexible rental periods, including hourly, daily, and weekly rates.
• Deposit: A refundable security deposit is required for some equipment to cover potential damages or loss.
• Late Returns: Late returns will incur additional fees. Please return equipment on time to avoid any extra charges.
• Damage or Loss: You are responsible for the equipment during your rental period. If the equipment is damaged or lost, you will be charged for repairs or replacement.

For a full list of rental terms and conditions, you can refer to our Terms and Conditions page.

3. Pickup and Return of Equipment

• Pickup Location: Our physical location is in Bomso, near Abesse Gaming Center in Kumasi, Ghana. You can visit us directly to pick up your rental equipment.
• Returns: Equipment should be returned to the same location on the due date. We encourage you to return the equipment during our business hours to ensure timely processing.

4. Payment Methods

We accept various payment methods to ensure a smooth and secure transaction:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and others.
• Mobile Money: We also accept payment via mobile money services for customers who prefer to use this option.
• Bank Transfers: For larger bookings, we may accept bank transfers. Please contact us directly for details.

5. Cancellation and Modifications

We understand that plans can change, so we offer flexibility in managing your rentals:

• Cancellations: You can cancel your rental up to 48 hours before the pickup date for a full refund (minus any processing fees). Cancellations made less than 48 hours before the rental will incur a cancellation fee.
• Modifications: If you need to modify your reservation, including changing the rental period or swapping equipment, please contact us as soon as possible. We will do our best to accommodate your needs, subject to availability.

6. Technical Support

If you encounter any issues with your equipment during the rental period, our team is available to help:

• Troubleshooting: We provide basic technical support, including troubleshooting common issues with cameras, lenses, and other equipment.
• Replacement: If your equipment is faulty or malfunctions, please contact us immediately. We will replace it or offer a refund, depending on the circumstances.

7. Customer Service

Our customer service team is available to assist you with any questions or issues you may have, whether it’s related to rentals, returns, or general inquiries. You can reach our support team through the following:

• Email: support@christocentricrentals.com
• Phone: (+233) 532 670 582
• Website: Visit our Contact Us page to submit an inquiry or request help.

We aim to respond to all inquiries within 24 hours during business days.

8. FAQ (Frequently Asked Questions)

For quick answers to common questions, check out our FAQ section, which includes details about rental procedures, payment options, equipment availability, and more.

9. Insurance Options

We offer insurance coverage for rented equipment, which helps cover accidental damage or loss. You can select this option during the booking process. If you choose not to purchase insurance, you will be responsible for the full cost of repairs or replacement if any damage or loss occurs.

10. Equipment Maintenance and Quality Assurance

We take great care in ensuring that all our equipment is in top condition. All gear is regularly cleaned, inspected, and tested before being rented out. However, if you experience any issues, please let us know immediately so we can assist you.

11. Feedback and Suggestions

We value your feedback! If you have suggestions on how we can improve our services or you’d like to share your experience with us, please don’t hesitate to reach out. You can provide feedback through:

• Email: feedback@christocentricrentals.com
• Website: Use the Contact Us form for any suggestions.

12. Location Assistance

If you need help finding our location or require directions to our Bomso office near Abesse Gaming Center, feel free to contact us. We are happy to guide you to our site to make your rental experience as smooth as possible.