Quick answers to common rental questions
Frequently Asked Questions
How do I rent equipment from Christocentric Rentals?
Browse our catalogue by category (Cameras, Lenses, Lighting, Audio, Kits, Accessories), select your pickup and return dates on the item page, add it to your cart, and complete checkout. You'll receive an email confirmation with your pickup details once payment is processed.
Do I need an account to book?
Yes — you'll create a simple account at checkout so we can confirm your booking, send reminders, and make your next rental faster.
What equipment do you offer?
Cameras (Canon and Sony DSLR, mirrorless, and video), lenses, continuous lighting, gimbals and stabilizers, drones, lens projectors, audio gear, and full production kits. If you don't see what you need, message us directly and we'll try to source it.
Where do I collect my equipment?
All pickups are at our Bomso location, near Obesse Gaming Lounge, Kumasi. Directions are sent with your booking confirmation.
Do first-time clients get delivery?
Not yet — first-time clients collect their equipment in person so we can verify ID and walk you through the gear together. Delivery becomes available once you've completed your first rental with us. If you'd like to discuss delivery for a large corporate, church, or wedding booking, contact us directly and we'll see what we can arrange.
What ID do I need to bring?
A valid Ghana Card is required at pickup for every first-time rental.
Can someone else collect the equipment on my behalf?
The account holder should be present with valid ID at pickup, to keep both sides protected.
How do I pay?
Pay online at checkout with Paystack (card or mobile money), or choose pay-on-pickup (cash) where that option is offered on the item.
Is a security deposit required?
A refundable security deposit may apply to some equipment, shown on the item's rental page before you book.
What happens if the equipment is damaged or lost during my rental?
You're responsible for repair or replacement costs incurred during your rental period. Costs are assessed based on the actual damage or loss and may be charged to your payment method or deducted from your deposit. Optional insurance coverage may be available at booking to reduce your liability.
Can I extend my rental period?
Yes, if the equipment is available for the extra days. Let us know before your original return date to confirm the extension and settle the additional fee.
What's your cancellation policy?
Cancel up to 48 hours before your pickup date for a full refund, minus any processing fees.
What if the equipment develops a fault during my rental?
Contact us immediately — christocentricrental@gmail.com or (+233) 532 670 582 — and we'll sort out a replacement or a fix without delay.
How quickly do you respond to enquiries?
We aim to respond within 24 hours on business days.
Where are you based, and who do you work with?
We're based in Bomso, Kumasi, and have served over 8,000 productions across all 16 regions of Ghana — from first short films to full commercial shoots, weddings, and church media teams.
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