Quick answers to common rental questions
Frequently Asked Questions
How do I rent equipment?
Browse our shop, open the gear you need, select pickup and return dates, add to cart, then sign in and complete checkout. You will receive a confirmation email with pickup details.
Where do I pick up and return gear?
Our location is in Bomso, near Abesse Gaming Center, Kumasi, Ghana. Pick up and return equipment at the same address during business hours.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, and others), mobile money, and bank transfers for larger bookings — contact us for transfer details.
Is a deposit required?
Some items require a refundable security deposit to cover potential damage or loss. Deposit requirements are shown during checkout where applicable.
What happens if I return equipment late?
Late returns incur additional fees. Please return gear on the due date to avoid extra charges.
Can I cancel or change my reservation?
You may cancel up to 48 hours before pickup for a full refund (minus processing fees). Changes within 48 hours or modifications to dates or items depend on availability — contact us as soon as your plans change.
What if the equipment stops working?
Contact us immediately. We provide basic troubleshooting and can arrange a replacement or refund depending on the situation.
Do you offer insurance?
Insurance may be available when you book to help cover accidental damage or loss. Without it, you are responsible for repair or replacement costs.
How do I reach customer support?
Email support@christocentricrentals.com, call (+233) 532 670 582, or use our contact form. We respond within 24 hours on business days.
How do I find your office?
We are in Bomso, near Abesse Gaming Center in Kumasi. Call or message us if you need directions.
Still need help? Help Center or Contact us.
