Guides, policies, and how to reach our team

Help & Support

At Christocentric Rentals, we strive to offer an exceptional experience for all our customers. Whether you need assistance with renting equipment, have questions about our services, or need troubleshooting advice, our support team is here to help.

1. How to Rent Equipment

Renting equipment from Christocentric Rentals is straightforward:

Browse our catalog — filter by category on the shop page.
Select your items — choose pickup and return dates, then add to cart.
Reserve and pay — sign in and complete checkout.
Confirmation — you will receive email confirmation with pickup details.
Pick up your equipment — collect at our Bomso location near Abesse Gaming Center in Kumasi.

2. Rental Terms & Conditions

Please review these points before booking:

Rental duration — flexible daily and weekly rates depending on the item.
Deposit — a refundable security deposit may be required for some equipment.
Late returns — additional fees apply if equipment is returned after the due date.
Damage or loss — you are responsible during the rental period; repair or replacement costs may apply.

See our full Terms & Conditions for complete details.

3. Pickup and Return of Equipment

Pickup location: Bomso, near Abesse Gaming Center, Kumasi, Ghana.

Returns: bring equipment back to the same location on the due date, during business hours.

4. Payment Methods

Credit/debit cards — Visa, Mastercard, and other major cards via online checkout.
Mobile money — available for customers who prefer mobile payment.
Bank transfers — for larger bookings; contact us for details.

5. Cancellation and Modifications

Cancellations — cancel up to 48 hours before pickup for a full refund (minus processing fees).
Modifications — contact us as soon as possible to change dates or swap equipment.

6. Technical Support

If you have issues during your rental:

Troubleshooting — help with common camera, lens, and lighting problems.
Replacement — contact us immediately if equipment is faulty.

7. Customer Service

Reach our team for rentals, returns, or general questions:

Christocentric Rentals

Email: support@christocentricrentals.com
Phone: (+233) 532 670 582
Web: Contact us

We aim to respond within 24 hours on business days.

8. FAQ

For quick answers, see our FAQ page.

9. Insurance Options

Insurance may be available at booking to help cover accidental damage or loss. Without insurance, you are responsible for the full cost of repairs or replacement.

10. Equipment Maintenance and Quality Assurance

All gear is cleaned, inspected, and tested before each rental. If you notice any issue, let us know right away.

11. Feedback and Suggestions

Email feedback@christocentricrentals.com or use the contact form.

12. Location Assistance

Need directions to our Bomso office? Call (+233) 532 670 582 or message us.